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Terms & Conditions




Welcome to Frances Brown, thank you for visiting our website.  If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with the privacy policy govern Frances Brown Home's relationship with you in relation to this website.

The term Frances Brown Home or 'us' or 'we' refers to the owner of the website whose registered office is Active Business Consultants Ltd, 9 Castle Court 2, Castlegate Way, Dudley, West Midlands. DY1 4RD. The term 'you' refers to the customer or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only.  It is subject to change without prior notice.

Neither we nor any third parties provide any warranty or guarantee as to its accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.  You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

You use any of the information and materials on this website entirely at your own risk, for which we shall not be liable.  It shall be your own responsibillity to ensure that any products, services or information available through this website meet your specific requirements.

This website owns material which is owned or licensed to us.  This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites.  The links are provided for your convenience to provide further information.  They do not signify that we endorse the website(s).  We have no responsibilty for the content of the linked website(s).

You may not create a link to this website from another website or document with Frances Brown Home's prior to written consent.

Your use of this website and dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.



All of our prices are in Pounds Sterling.

All prices are as accurate as possible, every effort has been taken to ensure that no mistakes have been made.  If however we find any inaccuracies on the site we reserve the right to ammend these errors to the correct prices without prior warning or notice.

Our sale and special offers are only valid for a specified time.  Frances Brown Home reserve the right to alter these prices and /or withdraw such offers at any time without prior notice.



To place an order, click on the product you would like and click on ADD TO SHOPPING BASKET, once you have finished browsing you can proceed to our secure check out area, which allows you to make a secure payment through Barclaycard Payment Services.

If you have registered your details with us previously you will be asked to log-in, if not you have the option to create an account for future use or you can simply proceed to pay without having to register.

We accept all of the following payment types... Delta, Visa, Mastercard, Switch, Maestro and Solo.

Upon receipt of your order you will receive an automated email confirming your order details with a reference number and also brief details of what you have ordered.  If you do not receive this email within 24 hours of placing your order please contact, however before emailing us please also check that your email provider has not blocked the message, if this is the case you may find it in your 'spam' or 'junk' box.

Please check this confirmation thourougly to ensure that you are happy that it is correct, any queries please email, so that we can make any changes before your order is dispatched.

You will receive an email from us when your order has been dispatched.

Please note that our initial email simply acknowledges your order it does not confirm it or make it legally binding.  The order between Frances Brown Home and you the customer is only accepted when the payment has been processed, stock allocated and the order has been dispatched.  All orders are accepted at the owners discretion.



We endeavour to maintain our stock levels to meet the demand from the website, however from time to time we may have an item which has proved more popular than we thought and so is out of stock.  We will continue to display this product on the website if we know that we are able to get it back into stock.  If you are interested in this product then you are able to tick on the site to ask to be emailed when back in stock.

We will not take payment for any stock that we do not currently have in stock.  



We are sorry that we currently only dispatch orders to addresses within the United Kingdom.

UK Standard Delivery is £5.95


Non Mainland UK (Scottish Highlands, Northern Ireland, Jersey, Guernsey, Isle of Man) is £14.95  3- 5 working days

We endeavour to dispatch all orders placed the next working day.

All orders will be sent using one of our nominated couriers and will need to be signed for. The majority of our orders are shipped with Hermes, Royal Mail or UPS.

Large orders may be divided into more than one parcels due to weight restrictions.

Please allow five working days after receiving your confirmation of dispatch email before contacting us if your parcel has not arrived and we will track down the parcel for you.  We cannot be held responsible for delays caused by Royal Mail or any other of our courier companies due to adverse weather for example or any other reason.



We hope that you will be delighted with your purchases from Frances Brown Home, however in the unlikely event that you are not happy with your purchase for any reason you are able to return it in its original packaging,  within our 14 days return policy.

In the unlikely event that your order arrives damaged please contact us immediately at or by using any of the methods on our ContactUs page at and we will be able to help you.

In the event that you are returning an order because you have changed your mind unfortunately Frances Brown Home will not be able to refund the cost of returning the order to us.  Please wrap and package the items very securely and use an insured registered delivery, keeping the receipt in case of any damage in transit.  We cannot accept liability for any goods lost or damaged in transit.  If you decide to return your ENTIRE order to us within 7 working days we will also refund your initial postage and packing charge inline with the Distance Selling Regulations.

Refunds can only be issued back to the original method of payment.  We will endeavour to issue refunds on receiving the goods back in the perfect condition and in their original packaging within 3 working days.  We will email you to confirm that your refund has been issued. 

Total liability for any claim against Frances Brown Home, however arising, shall not exceed the price of the goods supplied by Frances Brown Home to the customer.

Frances Brown Home reserves the right to withold any refund or part thereof where it is believed that these conditions have not been met.



All orders will be packed as securely as possible in order to ensure their safe transit to your door.  We use a variety of packaging methods according to the product being delivered.  These include, but are not exclusive to Cardboard Boxes, Tissue Paper, Recycled Brown Filler Paper and enviromentally friendly bubble wrap for very fragile items.



We really hope that you will be very happy with both the service and products that you receive from Frances Brown Home, however in the event that you are disatisfied please contact us at or call us on 01562 229987 or write to us at the address on the contact us page of our website.  We take any complaints very seriously and will do our best to rectify any problems you may have as quickly as possible.



The information contained in this website is for general information puposes only.  The information is provided by Frances Brown Home and while we endeavour to keep the information up to date and correct, we ,make no representations or warranties of any kind, express or implified, about the completeness, accuracy, suitability or availability with respect to the website or the information. products, services, or related graphics contained on the website for any purpose.  Any relliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage, including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of , or in connection with, the use of this website.Through this website you are able to link to other websites which are not under the control of Frances Brown Home.  We have no control over the nature, content and availability of those sites.  The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly.  However Frances Brown Home takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.



This website and its content is copyright to Frances Brown Home (copyright 2013).  All rights reserved.  Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may print or download to a local hard disk extracts for your personal and non-commercial use only.

You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express permission, distribute or commercially exploit the content.  Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

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